Terms and Conditions for Complementary Care

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.

As an AoR member:

·      I am bound by the AoR Code of Practice and Ethics.

·      I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

·      I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5           million cover.

·      I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.

·      I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.

·      As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

·      When making an appointment you agree to the Terms and Conditions.

·      When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or                   lifestyle information.

2. Fees

·      The fees are on my website; they are payable in full at the time of treatment.

·      In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the           situation to you as soon as possible before your treatment.

·      If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may           need to postpone your appointment.

·      If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical           advice is sought.

·      I reserve the right to choose to use discretion regarding the application of any discounts.

·      Payment can be made via - Cash or Bank Transfer.

3. Cancellation Policy

·      I have a 24 hour cancellation policy. As you are aware the business is dependent on the number of clients I can see in the clinic hours.                      Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will           allow me the option to rebook the time slot with someone on the waiting list.

·      Less than 24 hours notice may result in a fair-use fee of 100% of the usual treatment cost. This fee will be required to be settled prior to any               future bookings.

4. Vouchers

·      I supply the option to buy vouchers for treatments. These may be given as gifts.

·      These treatments can be booked during normal working hours with no restrictions.

·      Where an appointment is booked and missed, the cancellation policy will apply.

·      These treatments are paid in advance and are fully flexible with 24 hours notice.

·      These vouchers are non refundable.

·      These vouchers are required to be used within 6 months.

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5. Use of background music

·      I only play Royalty free music within the business and therefore I am not required to have The Music License. Unless you are in your own               home, I am unable to play your preferred music selection due to UK laws.

6. Special Treatment License

·      As a member of the AoR, working under their high standards, I am exempt from requiring a Special treatments licence working within the             Greater London Boroughs.

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7. Provision of additional therapies

·      I offer other therapies in addition to reflexology. I provide these therapies to the same high standard expected by the AoR for reflexology. I also         have insurance in place for these additional therapies.

·      These therapies include: Indian Head Massage